MyCareNet is what is commonly called digitalisation: the online services of the health insurers, replacing post, telephone and paper annexes. Three of them are coming to Kiné Helper, alongside MemberData which was already available for insurability checks.
eAgreement — the advisory physician's office inside your software
The electronic agreement. Five features, called « claim » in MyCareNet jargon:
- claim-ask — request an agreement. You assemble a file containing the prescription, annexes and notes, then send it to the advisory physician.
- claim-argue — if the advisory physician considers your request incomplete, Kiné Helper warns you and you assemble a reply file.
- claim-cancel — cancel a request. If you made a mistake, you cancel the same day and resubmit.
- claim-extend — extend an agreement that has reached the end of its validity. Typically a patient on the E or F-b list who needs physiotherapy again.
- claim-completeAgreement — send the subsequent prescriptions. You have 18 sessions for a common pathology, the doctor prescribes 9, it is not enough, he prescribes 9 more: that new paper goes out from the prescription tab.
The subtlety to remember: from now on, common pathologies will also require an electronic agreement.
eAttest — trigger the reimbursement the same day
The electronic certificate triggers the reimbursement of a patient who paid the full price. Two features: sending and cancelling.
Sending sits in the session creation form, or in the pricing tab. It must be done on the day of the session itself — a rather annoying constraint, and precisely why it lives in the session creation form: it nudges you to collect payment and trigger the reimbursement right away.
Cancelling is there for when you realise you triggered a reimbursement for a patient who did not pay, or that eFact will be simpler in that particular case.
eFact — electronic invoicing
eFact lets you assemble your invoice books and send them straight to the health insurers, with far shorter payment terms than paper — one week on average.
An invoice book contains the sessions you performed, but also any corrections. Sometimes an invoice comes back because a date does not hold: the patient was in hospital that day, so the insurer does not reimburse. As long as it is not too late, you build a correction saying « that line, on that certificate, it is this code or this date that should count ». The credit note cancels a previously priced session outright; it goes out with the next batch.
What now?
- Watch the tutorials. This video is a warm-up; the documentation gets to the heart of it, service by service, at doc.kine-helper.be.
- Enable MyCareNet in Kiné Helper: a single checkbox, whenever you feel ready.
- You have until January 2027 to get started. But the payment terms really make it worth not waiting too long.
Any questions? Email me at [email protected]. Enjoy the discovery!